The Colour Lounge Privacy Policy

Your privacy is important to us. It is The Colour Lounge's policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://www.thecolourlounge.co.uk, and other sites we own and operate.

Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and even information about how you use a website or online service.

In the event our site contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our site.

This policy is effective as of December 13, 2025. Last updated: December 13, 2025.

Information We Collect

Information we collect falls into one of two categories: “voluntarily provided” information and “automatically collected” information.

• “Voluntarily provided” information refers to any information you knowingly and actively provide us when using or participating in any of our services and promotions.

• “Automatically collected” information refers to any information automatically sent by your devices in the course of accessing our products and services.

Log Data

When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit. Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.

Personal Information

We may ask for personal information — for example, when you subscribe to our newsletter or when you contact us — which may include one or more of the following: name; email; phone/mobile number; home/mailing address.

Legitimate Reasons for Processing Your Personal Information

We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you.

Collection and Use of Information

We may collect personal information from you when you do any of the following on our website: register for an account; sign up to receive updates from us via email or social media channels; use a mobile device or web browser to access our content; contact us via email, social media, or on any similar technologies; when you mention us on social media.

We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:

• To provide you with our platform's core features and services.

• To enable you to customise or personalise your experience of our website.

• To deliver products and/or services to you.

• To contact and communicate with you.

• For market research and business development, including to operate and improve our website, associated applications, and associated social media platforms.

• For advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you.

• To comply with our legal obligations and resolve any disputes that we may have.

• To attribute any content (e.g. posts and comments) you submit that we publish on our website.

• For technical assessment, including to operate and improve our app, associated applications, and associated social media platforms.

Security of Your Personal Information

When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

How Long We Keep Your Personal Information

We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. If your personal information is no longer required for this purpose, we will delete it or make it anonymous by removing all details that identify you.

Children’s Privacy

We do not aim any of our products or services directly at children under the age of 13 and we do not knowingly collect personal information about children under 13.

Disclosure of Personal Information to Third Parties

We may disclose personal information to:

• Third-party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, hosting and server providers, ad networks, error loggers, marketing providers, professional advisors, and payment systems operators.

• Our employees, contractors, and/or related entities.

• Courts, tribunals, regulatory authorities, and law enforcement officers, as required by law.

• An entity that buys, or to which we transfer all or substantially all of our assets and business.

Third parties we currently use include: MailChimp; GoDaddy.

Your Rights and Controlling Your Personal Information

Your choice: By providing personal information to us, you understand we will collect, hold, use, and disclose your personal information in accordance with this privacy policy.

Marketing permission: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.

Access: You may request details of the personal information that we hold about you.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy.

Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below.

Unsubscribe: To unsubscribe from our email database or opt-out of communications, please contact us using the details provided in this privacy policy, or opt-out using the opt-out facilities provided in the communication.

Use of Cookies

We use "cookies" to collect information about you and your activity across our site. Please refer to our Cookie Policy for more information.

Changes to This Policy

At our discretion, we may change our privacy policy. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.

🇪🇺 Additional Disclosures for General Data Protection Regulation (GDPR) Compliance (EU)

Data Controller / Data Processor

We, The Colour Lounge (COLOUR LOUNGE AT THE SPA LTD), located at 91 Alexander Street, Airdrie, North Lanarkshire, United Kingdom ML6 0BD, are a Data Controller with respect to the personal information you provide to us.

Legal Bases for Processing Your Personal Information

We will only collect and use your personal information when we have a legal right to do so. Our lawful bases depend on the services you use and how you use them. This means we only collect and use your information on the following grounds:

• Consent From You: Where you give us consent to collect and use your personal information for a specific purpose.

• Performance of a Contract or Transaction: Where you have entered into a contract or transaction with us.

• Our Legitimate Interests: Where we assess it is necessary for our legitimate interests, such as for us to provide, operate, improve and communicate our services.

• Compliance with Law: In some cases, we may have a legal obligation to use or keep your personal information.

Your Rights and Controlling Your Personal Information

You have additional rights under the GDPR, including the rights to: Restrict processing, Object to processing, and Data portability.

🇬🇧 Additional Disclosures for UK General Data Protection Regulation (UK GDPR) Compliance (UK)

Data Controller / Data Processor

For the purposes covered by this Privacy Policy, we are a Data Controller with respect to the personal information you provide to us and remain compliant with our data controller obligations under UK GDPR.

Legal Bases for Processing Your Personal Information

Our lawful bases depend on the services you use and how you use them. This is a non-exhaustive list of the lawful bases we use:

• Consent From You: Where you give us consent to collect and use your personal information for a specific purpose.

• Performance of a Contract or Transaction: Where you have entered into a contract or transaction with us.

• Our Legitimate Interests: Where we assess it is necessary for our legitimate interests, such as for us to provide, operate, improve and communicate our services.

• Compliance with Law: In some cases, we may have a legal obligation to use or keep your personal information.

International Transfers of Personal Information

The personal information we collect is stored and/or processed in the United Kingdom by us. If we transfer your personal information to third parties in other countries: we will perform those transfers in accordance with the requirements of the UK GDPR (Article 45) and Data Protection Act 2018.

Your Data Subject Rights

You have the rights of: Right to Restrict Processing, Right to Object, Right to be Informed, Right of Access, Right to Erasure, Right to Portability, and Right to Rectification.

Complaints: You have the right, at any time, to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

Enquiries, Reports and Escalation

To enquire about The Colour Lounge's privacy policy, or to report violations of user privacy, you may contact us using the details in the Contact Us section of this privacy policy.

If we fail to resolve your concern to your satisfaction, you may also contact the Information Commissioner’s Office (ICO), the UK Data Protection regulator: Information Commissioner's Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Tel: 0303 123 1113 (local rate) Website: www.ico.org.uk

Contact Us

For any questions or concerns regarding your privacy, you may contact us using the following details: lorraine_colville@hotmail.com

COLOUR LOUNGE AT THE SPA LTD Registered in Scotland Company No SC629987. 91 Alexander Street, Airdrie, North Lanarkshire, United Kingdom ML6 0BD.

🍪 Cookie Policy

Effective Date: December 13, 2025

We use cookies to help improve your experience of our website at https://www.thecolourlounge.co.uk. This cookie policy is part of The Colour Lounge's privacy policy. It covers the use of cookies between your device and our site. We also provide basic information on third-party services we may use, who may also use cookies as part of their service. This policy does not cover their cookies. If you don’t wish to accept cookies from us, you should instruct your browser to refuse cookies from https://www.thecolourlounge.co.uk. In such a case, we may be unable to provide you with some of your desired content and services.

What is a cookie?

A cookie is a small piece of data that a website stores on your device when you visit. It typically contains information about the website itself, a unique identifier that allows the site to recognise your web browser when you return, additional data that serves the cookie’s purpose, and the lifespan of the cookie itself. Cookies set by the website you are visiting are usually referred to as first-party cookies. Cookies set by other sites and companies (i.e. third parties) are called third-party cookies.

How Can You Control Our Website's Use of Cookies?

You have the right to decide whether to accept or reject cookies on our Website. You can manage your cookie preferences in our Cookie Consent Manager (if provided). The Cookie Consent Manager allows you to select which categories of cookies you accept or reject. Essential cookies cannot be rejected as they are strictly necessary to provide you with the services on our Website. You may also be able to set or amend your cookie preferences by managing your web browser settings. If you choose to refuse or disable cookies you may still use the Website, though some of the functionality of the Website may not be available to you.

How Often Will We Update This Cookie Policy?

We may update this Cookie Policy from time to time in order to reflect any changes to the cookies and related technologies we use, or for other operational, legal or regulatory reasons. Each time you use our Website, the current version of the Cookie Policy will apply.

Where Can You Obtain Further Information?

For any questions or concerns regarding our Cookie Policy, you may contact lorraine_colville@hotmail.com